After visiting several "high-pressure" furniture stores it was wonderful to find Coastal Roots Furniture. Not only was the selection excellent but we were left to browse "supportively". Rick, the salesperson we dealt with was spot on knowing exactly when to touch base, provide information in a friendly manner and answer any questions. We took a couple of days to decide and when we returned he was again friendly, helpful and professional. We had our new furniture delivered and these staff, who work only for Coastal Roots, were also first class. Great experience all the way through, a rare thing these days. Thanks for the great service!

Sakshi was very friendly, accommodating, and responsive to our needs throughout the process. The style and quality of the furniture were exactly what we were looking for and suited our needs perfectly. We were very pleased with both the service and the products provided.

Helpful staff and beautiful furniture. I highly recommend paying a little bit more than your regular big box stores. These people have Canadian made quality gorgeous furniture and when you look at it that way, it's actually not that expensive. The more I looked, the more I found that suited me perfectly.

We recently purchased new counter stools for our home after it underwent a major painting and renovation. Rick Nelson, of Coastal Roots Furniture in Courtenay, was exceedingly helpful, knowledgeable, and professional in helping us to decide on the type, size and colour of stools for our kitchen counter. It was a great experience dealing with Rick and some of the other product specialists in the store, and we remain grateful for their outstanding customer service.

I recently purchased a new couch from Rick at Coastal Roots Furniture. He made the experience so easy, it was actually fun! I let him know what I wanted and he worked with me with my budget. He was so quick and I really appreciated that. Thank you so much Rick for making the experience one I will return for. I also wanted to give an extra special thank you to the two delivery men who came to my home and had to remove two doors to fit the couch inside! They truly, like Rick, went above and beyond. Purchasing our new couch was a great experience. And we absolutely love it! ❤️

Wow ! What a pleasant experience shopping for furniture at this store . Also have to say how delighted we were with the help we received from Rick . Friendly, knowledgeable, experienced… what more could you ask for .
The furniture we purchased was excellent, good quality and the prices compared very well to other stores in fact mostly less expensive.
We will absolutely be back .

This store is amazing. From the very first visit to the delivery day was professional, courteous, and friendly. Always keeping us informed when our furniture would arrive.
We couldn’t be more than happy with our purchases.
Jazz and Rick were amazing. We would purchase more furniture if we had more room😂
Thank you to all that made this journey happen.

We came in looking to buy a bed, and Rick’s outstanding product knowledge made the entire experience easy and enjoyable. He truly listened to our needs and helped us confidently choose the perfect mattress and adjustable frame. We couldn’t be happier!

I found the best mirror hanging in the showroom. Rick the salesman, the same fellow that sold me my bedroom suite the month before had wisely left me to wander through the displays without a lot of unnecessary chat. However, when I found the mirror and wanted to to see it Rick was right there to take it off the wall, tell me the sale price, told me about the “take home and try it” plan and helped me get it into the car. The rest was easy. I love the mirror, I won’t be bringing it back and I will be talking up the experience with friends and family. Thank you for having a mirror in your showroom that wasn’t like all the others in town. Its good to buy quirky once in a while, some of us like the unusual.

I had an excellent shopping experience at Ashley Home Store in Courtenay. From the moment I walked in Sakshi was attentive and welcoming without being pushy. She was very knowledgeable about her products and helped direct me to items that suited my needs and my budget. I would highly recommend Ashley Home Store, and Sakshi in particular to anyone looking for good quality furniture at a reasonable price.

Efficient, knowledgeable, friendly.. offering helpful ideas. Sakshi was very attentive, helpful and patient as I deliberated on my decision. She answered or researched and responded quickly throughout the order and delivery process. Thanks very much to Sakshi, management and the support staff.. Ashley is my go to furniture store. My sofa was not my first purchase and likely not the last.

Sakshi Sharma was out sales rep. She “educated” me on the fabric/leather options. She helped us decide between leather and faux leather. She texted me updates regularly, did a lot of research to find something I wanted, and kept me very informed asking the way. I am very happy with the customer service Sakshi provided us with! I will definitely go back to her when I’m looking for bedroom furniture I. The near future.